Return Policy

Effective Date: 2/8/2026

At EKO BODY, your satisfaction matters to us. Because our products are personal-care items made with natural ingredients, we follow strict hygiene and safety standards.

Returns Eligibility

We accept returns within 7 days of delivery only if the item meets the following conditions:

Product is unused, unopened, and in original packaging
Proof of purchase is provided
Return request is approved by our support team

For hygiene and safety reasons, opened or used products are non-returnable and non-refundable.

Non-Returnable Items

The following items cannot be returned or refunded:

Opened or used skincare or haircare products
Items damaged due to misuse or improper storage
Sale, clearance, or promotional items
Gift cards

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the item and packaging

We will gladly offer a replacement or store credit after review.

Refunds

Once your return is received and inspected:

Approved refunds will be issued to the original payment method or as store credit
Shipping fees are non-refundable
Refund processing may take 5–10 business days, depending on your bank or payment provider